Monday, August 10, 2009

How hard can it be to buy a charger for an @Palm #Prē?

So back on July 15th, I was at work.

Wait, let me back up.

The third Wednesday of every month, is  (wejDIch) Wednesday.
On this day all of my updates on Twitter (which are then forwarded to Facebook) are in Klingon.


So, on this third Wednesday of the month, I'm about to go and start my route for the evening, and I notice that my phone needs charged.
No big deal, I have my charger with me.

Or so I thought.

You see, normally I take my wall charger with me in the car, and via an adapter, I charge my phone through the cigarette lighter.

It just so happens that I forgot it. Again.

Hey! There's a Sprint store between me and my first stop. Two actually. I'll just pop in, buy a charger, and pop out. It'll be easy.

Or at least it should've been.

I show up at what used to be a Tony Romans restaurant, and go inside. The door clearly shows that I'm inside normal business hours.

I find my way to the little sign-in place to wait my turn to be helped.

A Sprint rep pops up at the desk and says "How can I help you?"

"I need a charger" I say while lifting up my phone.

I'm then informed that they're "too busy" to help me. I can't buy a charger.

"But I really need to buy a charger."

"My phone is going to die."

"My phone will NOT last through my shift. I NEED a charger."

Not only is this guy not selling me a charger, but he continues to get rudder and rudder and then flat out refuses to sell me a charger and practically kicks me out of the store.

He says they have too many customers to get to me. That there's a line and they just don't have time for me.


You're "too busy" and have "too many customers" to help me? You are *refusing* me service?

I was NOT happy. I was SO not happy that I tweeted about it. IN ENGLISH.

Yes, I broke my 24 hour Klingon-only tweeting and yelled at Sprint.

I'm sure this shocked my followers.

The next day, I stopped at the Sprint store where I bought my phone in the first place.

They were 10 minutes away from closing, had 1 rep and 1 customer.


Before I'm even through the door, I'm greeted by name.

It's made clear that he'll be glad to help me, but he's with someone else.

I let the rep know that I'm there for a *second* charger. That I keep forgetting my charger at home, and need an additional one.

"So you need a charger for your office"

Sure. No point bringing up that my office is my car. I'm cool with a car charger or the Touchstone.

The Touchstone is this really cool charger that charges 40%? faster than the wall charger and it charges via magnetic induction. You just set your phone on the hockey puck looking thing and it charges like magic.

For $75.

I don't have much of a choice as Walmart clearly doesn't carry any other options.

So I buy it and go to work.

Two hours later, I decide to play with my new toy.

I open the box, pull out the disk, and look for the cord. And look for the cord. And wonder where the cord is.

There's no cord.


I read the box.

It requires the cord from my wall charger that came with my phone. This is clearly a problem.

This is NOT a *second* charger. It's a charger ACCESSORY.


It is useless for my needs.

I don't have $75 to just toss around for a cool disk. A cool disk that requires me to continue moving my charger back and forth from house to car and back again.

The next day I have my wife return the charger. I've had enough of this.

I haven't bought a new charger yet.

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